YOUR INTERNET ACCESS HAS BEEN RESTRICTED! PLEASE SEE THE TWO MOST COMMON REASONS WHY SERVICE WOULD BE BLOCKED AND INSTRUCTIONS ON HOW TO RESTORE SERVICE BELOW.
1. YOU HAVE CONNECTED UP NEW EQUIPMENT: You have recently changed the router plugged into your connection or plugged a different computer directly to our equipment (no router). You must register this new equipment with your account via the customer portal under the Equipment tab. Business customers with static IP addresses do not need to register their equipment's MAC address as long as the IP address settings are configured manually.
2. THERE IS A BILLING PROBLEM WITH YOUR ACCOUNT OR IT IS INACTIVE: You can can check your status from the customer portal. If the account is past due, please make full payment using the customer portal and the account will be reactivated within a few minutes.
If you are not sure why you are receiving this message, or need your username and password for the customer portal please call Voyageur Internet support at 204-233-5555.